It’s good to talk!
Whether for complaints, orders or information, from home, the office or on the road, the phone is an important means of communication for your customers. Every contact with a customer presents a fresh business opportunity. A professional telephone manner is expected as a matter of course. The customer must always be able to reach you without a long wait. It goes without saying that you want a consistent corporate presentation, for you know how unprofessional it appears if your employees aren’t all talking the same language.
Do you know what your customers experience when they take the trouble to phone you?
Customer focus is a basic concept for all your employees, but how can you be sure that every single conversation with a customer maintains the same high standard? It’s surely also important to know how much trouble the contact is for the customer.
We’ll phone you and tell you what your customers are experiencing!
We will work on your behalf as inconspicuous customers. We will gladly work out a catalogue of scenarios with you and ask the questions that are important to you. Of course, we will tailor our evaluation criteria to your specific needs and deliver results upon which you can build. We’ll tell you (and only you) what you’ve always wanted to know. What are you waiting for? Let us check you out!
Is a one-off check sufficient or would you prefer ongoing quality assurance of your customer service? Why not let your clients know that you’re actively engaged in optimising your customer focus. Our "Continuously monitored customer service quality" certificate will bring you additional marketing benefits and show your clients how seriously you take the quality of your customer service.
You’ll pay a fixed price per test result, fully results-oriented and inclusive of all consultation costs.
On request we can also integrate customers’ opinions into the overall analysis. By doing this you not only receive another important perspective on the assessment of your service quality, but you also show your customers that their opinions are informing your business practice and you are not merely paying lip service to customer orientation. It is important to know how you compare with your competitors. Our BenchmarkCheck will show you your ranking alongside the competition.
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